The Top 500 apparel chain plans to expand its reserve online, pick up in store program, as well as its presence in China.
Using kiosks to streamline retail store hiring
Some retailers are using in-store kiosks to streamline the hiring of hourly workers, reports Unicru, a provider of web-based recruitment systems for retailers such as Kmart. In some cases, retailers cut the applicant processing time by 85%.
Managing Editor, B2B E-commerce
To reduce the administrative time and costs related to high employee turnover rates, some retailers are using in-store kiosks to streamline the hiring of hourly workers, reports Unicru, a Beaverton, OR-based provider of web-based kiosk recruitment systems for retailers such as Kmart Corp. and video store chain Blockbuster Inc.
Retailers using in-store kiosks to process job applicants have cut their average processing time by as much as 85%, says Chris Reed, vice president of marketing for Unicru, adding that in some cases, "Retailers were spending a third of their week doing hiring paperwork, but they’ve dropped that from 13 hours to 2 hours."
The kiosks are typically part of a web-based system that coordinates information with back-end systems and enables a hiring manager to get near-real-time reports from the application process, enabling the manager to quickly decide on how to proceed with a particular applicant. "Within a minute or two, the manager gets a customized evaluation of the candidate," Reed says, adding that the system can be programmed to alert a manager via pager if a candidate’s application appears to meet pre-set hiring criteria. "If the applicant scores well, the manager walks up to him while he’s still at the kiosk, buys him a cup of coffee and offers him a job."
Reed adds that the kiosk system captures "about 300 bits of information" on applicants, who typically spend about 20 minutes at a kiosk filling out an application. The information can be mapped into an e-learning system, where it can help define base competency levels to measure a hired applicant’s future growth in job performance, Reed says.