April 30, 2002, 12:00 AM

The WIZMO Factor

(Page 3 of 3)

The cause of the problem was a miscoded label. And when that occurs there is little UPS’s automated sorting equipment can do to flag the problem, says a UPS spokesman. While the scanners report information quickly, it’s not quick enough to keep up with the high speed conveyor belts, he says. Thus even if database information identifies a package as a problem, chances are the package will be on its way down the conveyor belt before the system could issue an alert, making it difficult to identify which package is being flagged, he says.

In any event, while frustrating to the buyer and the recipient, such an occurrence is rare, the spokesman says, noting that the service delivered 19 million packages on its peak day over the holidays, 29% more than on an average day throughout the year. Thus investment in technology to flag a package that has been scanned over a certain threshold probably would not have a great payback, he says.

Meanwhile, when Barnes & Noble.com went back to its inventory to ship another copy of the errant CD, it found it had sold out. An executive in Barnes & Noble.com’s New York headquarters finally located one at Barnes & Noble’s Lincoln Center store and sent it at no cost to Emily. It arrived a week before the original order.

Comments

Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!

Advertisement

Advertisement

Advertisement

Relevant Commentary

FPO

Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...

FPO

Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of Quill.com that will let customers and Quill ...

Advertisement