State-of-the-art Technology and Infrastructure Enables Leading Multimedia Company to Streamline Returns Process
Seattle, WA - February 20, 2002 - Returns Online, Inc., the leading provider of complete returns management services, today announced the Motorola spin-off, First International Digital (FID) has selected Returns Online to manage its entire return process.
Based in Chicago, IL, FID is a global multimedia company offering technology and hardware platforms for digital audio players and language learning devices. FID holds a portfolio of nearly 100 multimedia software patents, and licenses its technology to OEM`s for incorporation into hardware and software platforms. FID`s technology creates rich media user experiences for the entertainment and education markets.
With a streamlined returns process, FID can enhance customer service levels while containing costs. Returns Online leverages the latest dedicated technology to automate return authorizations, test and inspect each return, and route products to disposition according to FID`s specific requirements. This solution will make it easy for customers to obtain return authorizations and will facilitate collection of valuable returns data.
"After careful scrutiny of the returns industry, Returns Online clearly stood out as the most customer-oriented, technologically advanced company," Thomas Wang, CEO of FID said. "It was important for us to find a full service provider that was flexible and very knowledgeable in the returns industry. Commitment to quality and continual customer improvement were also deciding factors. We found that Returns Online`s systems and processes were scalable and reliable which were essential given our rapid growth."
"Progressive businesses such as FID need flexible and customer-service oriented supply chain partners," added Shannon Hauser, CEO of Returns Online. "Technology coupled with our state-of-the-art National Return Center will allow FID to rapidly grow while offering a professional, customer-friendly return process. The returns data we gather will also give FID the information they need to power critical marketing, product development and manufacturing decisions. FID is an excellent addition to our consumer electronics and telecommunication vertical market."
About First International Digital
First International Digital, Inc. (www.myirock.com), a Motorola spin-off headquartered near Chicago, is a global multimedia company with nearly 100 patents in audio, video, speech and communications technology. The company is a leading provider of multimedia software and hardware solutions, including the patent-pending MP3i technology and related hardware platforms such as digital audio players and language learning devices. FID licenses its MP3i technology to OEM`s for creating rich media experiences for entertainment and education applications. First International Digital is privately financed by a number of institutional investors including Motorola, Via Technologies, and First International Computer. The company completed its second round of financing in October 2000.
About Returns Online
Returns Online, Inc. provides comprehensive returns management and recall services to manufacturers and retailers. The company combines experience, innovative solutions, state-of-the-art facilities and a network of alliances with Fortune 500 companies to handle product returns in an automated, scalable, and flexible manner. This fully integrated solution includes return authorization software, transportation, merchandise auditing, disposition options, and comprehensive reporting. For more information, visit the company Web site at (www.returnsonline.com), or e-mail info@returnsonline.com.
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Contact:
Returns Online, Inc.
Chris Bachert
206-230-8000, ext. 232
chrisb@returnsonline.com
First International Digital
Rick Martinez
847-202-1900
rmartinez@fidinc.com
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