The Top 500 apparel chain plans to expand its reserve online, pick up in store program, as well as its presence in China.
Consumer Reports poll shows high satisfaction with online shopping
A ConsumerReports.org survey shows that 93% of online shoppers were satisfied with their online shopping experience last month. But 53% still complained about high shipping costs.
A post-holiday online survey from Consumer Reports shows that 93% of web users who did some holiday shopping online were very satisfied (51%) or fairly well satisfied (42%) with their shopping experience.
Yonkers, NY-based ConsumerReports.org polled 8,600 web site visitors via a four-question, pop-up window from Dec. 26 to Jan. 2 to gauge consumer reaction to online shopping during this past holiday season. About 35% said they did no online shopping for holiday purchases; 21% said they did 1% to 9% of holiday shopping online; 19% did 10% to 24% online; 12% did 25% to 49%; and 13% said they did 50% or more of their holiday gift-buying online.
Of the respondents who shopped online, 53% noted problems with high shipping costs, 28% noted problems with out of stock items and 25% noted that they had problems with items not delivered on time. To a lesser extent, respondents reported problems with items that were not the same as expected from web site pictures (8%), items were never received (6%), wrong items in terms of size and color were sent (5%) and incorrect billing (3%). Respondents were able to select more than one option in responding to this question, ConsumerReports.org notes.
In terms of gift-spending expectations, 47% of respondents spent "about the same" as expected, 29% spend less than expected and 24% spent more than expected.