Contacts:
Nancy Giges
914. 683.5108
brookdalea@aol.com
Lynn Saltz
203.222.8971
LSaltz@optonline.net
FOR IMMEDIATE RELEASE
Poised to become significant player in the hot CRM arena
A maker of electric cars and a manufacturer of electric wheelchairs have just gone “live” with customized versions of the SMARTManual, online interactive owners’ manuals that make setting up and troubleshooting products easy. The SMARTManual is a software product of OneCARE, Inc., a Pleasantville, NY, company specializing in web-based product support solutions.
The two new users of SMARTManual--Electric Mobility, Sewell, NJ, and Corbin Motors, Hollister, CA,--join ZAP, Sebastopol, CA, maker of the Zappy scooter, and Caterpillar Engine Division, Mossville, IL, as leaders in online customer support. The SMARTManual incorporates text, photos, animation, video and 3D product views into the interactive owners’ manual. A breakthrough in customer support, the SMARTManual provides users a friendly, easy-to-use, readily accessible way to understand the features of the products they buy and to assemble, install, operate and repair the products.
“This is the most significant improvement in customer support since the inception of the 800 number,” said Ross Glatzer, OneCARE chairman-CEO.
OneCARE has developed a breakthrough platform that enables companies to completely transform existing online product and technical support. End-users can get help 24 hours a day in an accessible, friendly format. For marketers and retailers, that enhances their relationships with their customers and encourages loyalty and repeat purchases. At the same time, the self-service approach greatly reduces customer support expense by cutting down on the number of calls to help centers. An optional module in the OneCARE suite of products can also increase sales of repair parts, accessories and new products. Additionally, the friendliness of the SMARTManual also encourages repeat visits to a company’s web site.
“SMARTManual is the coolest new form of online support on the Internet,” said ZAP CEO Gary Starr. “I truly believe that SMARTManual is the future of customer service.”
From the same platform, OneCARE can create three different versions for a manufacturer with varying levels of technical information. For example, the detailed versions would be available only to authorized users for purposes of installations and training.
The SMARTManual can benefit companies in a variety of industries, especially those selling durable goods, such as home appliances (washing machines, etc.); lawn, garden and snow removal equipment; heavy duty construction/agricultural/industrial; and office furniture.
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For info about OneCARE: www.onecare.com
To see the SMARTManual in action:
www.corbinmotors.com [click on the Smart Manual icon in the home page menu on the left side of your screen]
Electric Mobility Rascal Powerchairs:
http://216.213.143.2/emauthor/man.cfm?manualid=95 www.cattruckengines.com/buystuff; then click on Driver Comfort Control System on the menu on the left, then on "for installation, repair and troubleshooting information" at the bottom of the page.
www.zapworld.com
click on customer service; you`ll see SMARTManual highlighted on the right.
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