Hipbone Selected for Best-of-Breed Technology
KIRKLAND, Wash. and SAN CARLOS, Calif., August 15, 2001 - Talisma Corporation, provider of powerful, easy-to-use electronic customer relationship management (eCRM) solutions, and Hipbone, Inc., the leading provider of real-time Web interaction solutions, today announced an OEM relationship. Under the agreement, Talisma has expanded live customer support options for its growing list of global customers by integrating Hipbone`s award-winning co-browsing technology into its eCRM suite of product offerings.
Talisma is extending its already broad array of traditional and alternative customer interaction options, which include phone, e-mail, self-help, Web forms, chat, VoIP and fax. Talisma selected Hipbone because its patent-pending technology demonstrated compliance with the stringent security, auditability, transaction control and verification standards and regulations now mandated by financial services institutions, a key market for Talisma. Talisma is packaging Hipbone`s value added co-browsing into, both its on-premises and hosted versions, as a separately-priced option to its own offerings. The new offering is available for immediate sale and deployment through Talisma`s worldwide sales force.
"Co-browsing is becoming an essential touch point in the eCRM marketplace and Hipbone`s technology enables Talisma to immediately offer this capability as an integrated part of our eCRM Suite, " said Pradeep Singh, founder and CEO of Talisma. "Our customers are in some of the most demanding, results-oriented segments of the eCRM industry. Co-browsing will further empower Talisma to positively impact these customers` economics by continuing to drive improvements in contact center effectiveness and ROI."
Co-browsing humanizes and enhances Internet-based sales and support by enabling remote sales or customer support agents to share a single browser image with online customers to assist them in completing credit applications, travel reservations, or selecting multi-part features and options during complex transactions. Hipbone`s unique co-browsing solutions allow eBusinesses to quickly realize incremental monetary benefits from lowered shopping cart abandonment rates, higher cross-sell and up-sell conversions, and increased customer loyalty.
"Hipbone`s customers have demonstrated that offering immediate and personal assistance to Website visitors can easily mean the difference between gaining or losing a sale," said Michael Sayer, president and CEO of Hipbone. "Talisma clearly understands the powerful, positive impact that great service and customer loyalty have on profitability, and is committed to delivering state-of-the-art solutions to eBusinesses."
About Talisma - www.talisma.com
Talisma Corporation is the only full-service provider of enterprise-class electronic customer relationship management (eCRM) solutions for effective and robust service, sales and marketing. Talisma`s proven experience and expertise has helped hundreds of companies create long-lasting and profitable customer relationships. Whether hosted or installed, modular Talisma(tm) eCRM products and services are easy to deploy, extend, integrate, and scale, to ensure superior relationship management across multiple communication channels including phone, e-mail, Web self-help, Web forms, chat, VoIP, fax, wireless and face-to-face meetings. The company also provides extensive training, integration services and outsourced staffing services.
Headquartered in Seattle, Washington, Talisma has more than 500 employees with offices in India, Europe, Asia and 15 cities across the U.S. The company has a rapidly growing list of more than 400 customers including Real Networks (Nasdaq: RNWK), Lowe`s Companies Inc. (NYSE: LOW), MSNBC, Sony, Tupperware, NetGrocer.com, EMI and BlueNile.com. Talisma is privately held with investments from Oak Investment Partners, Madrona Venture Group, The Carlyle Group, SeaPoint Ventures and Cedar Grove Investments.
About Hipbone
Incorporated in 1998, Hipbone is the leading provider of enterprise-class co-browsing software for online sales and support. Hipbone enables customer contact center personnel to quickly and securely link browsers with customers to jointly navigate the Web while communicating using VoIP, Internet call-back or text-chat. Hipbone ensures lowered abandonment rates, reduced call times, higher agent productivity, and increased customer satisfaction and loyalty throughout the entire online purchasing experience.
Companies such as NCR Corporation, British Telecom, Oracle, Sigma Aldrich and ChemConnect look to Hipbone for advanced and secure co-browsing solutions to provide superior service to their online customers. Hipbone is the recipient of several industry awards, including the 2001 Frost & Sullivan Market Engineering Entrepreneurial Company Award for the Call Center Marketplace. Hipbone also holds Sun Microsystems` SunTone(sm) certification for demonstrated Quality of Service and Best Practices for outsourced applications, and is Siemens Ready(tm) certified. Hipbone is a privately held corporation headquartered in San Carlos, Calif. with European sales operations in Chertsey, U.K. For more information on Hipbone, visit the company`s website at www.hipbone.com.
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Contacts:
Jerry Johnson
Talisma Corporation
Phone: 425-897-3281
jerryj@talisma.com
Anne McVey
Hipbone, Inc.
Phone: 650/802-1948
Fax: 650/802-5272
Email: amcvey@hipbone.com
Andrea Mace
Satori Communications, Inc.
Phone: 408/260-1717
Fax: 408/260-1773
Email: amace@satoricommunications.com
Note: Hipbone is a trademark of Hipbone, Inc. All other trademarks and registered trademarks previously cited are property of their respective owners.
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