A Forrester report points out challenges faced by some business-to-business firms working online.
Walgreens.com is offering auto-refills on prescriptions. Customers can pick them up at stores or have them delivered by the U.S Postal Service. Walgreens e-mails customers when the prescription is ready for pick up or has been shipped.
Walgreens.com today started offering automated prescription refills. "Some patients might forget to order their refill before they run out of medication. As a result, they might miss taking their medicine for a few days," said Walgreens e-commerce director Ron Weinert. "This feature allows patients to set their maintenance prescriptions to refill automatically on a date they choose, based on their prescribed dosage regimen."
Patients can choose to have their prescriptions filled for pickup at the store or for home delivery by mail. An e-mail notifies patients when a prescription is filled and ready for pickup or is on its way by mail.
Walgreens patients who are not already registered for walgreens.com online pharmacy may register by providing an e-mail address to the pharmacy staff at their local Walgreens store or by following online instructions at walgreens.com.
Walgreens is the nation`s largest drugstore chain with fiscal 2000 sales of $21.2 billion. The company operates 3,475 stores in 43 states and Puerto Rico and plans to have 6,000 stores by 2010.