ATLANTA, GA - (August 9, 2001) eshare® communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, announced today that it has been awarded a new patent in Australia that will become a potent weapon in the powerful patent portfolio that eshare licenses through its Intellectual Property Management (IPM) program.
The patent, entitled CREATING AND USING AN ADAPTABLE MULTIPLE-CONTACT TRANSACTION OBJECT, relates to service centers and communication centers and, more particularly, describes a method for consolidating various types of information arising from contacts into a single, composite transaction record for use in subsequent contacts until the transaction is completed.
"This new patent deals with capturing customer information for use throughout an enterprise," explained Kirk Somers, eshare Assistant General Counsel. "This patent increases eshare`s total number of issued patents worldwide to 46 and will be included in the portfolio that we are actively enforcing around the world. The U.S. version of this patent has already been allowed by the US Patent and Trademark Office and should issue very soon."
About eshare communications, Inc.
Norcross, Georgia-based eshare communications, Inc. (www.eshare.com) is a premier global provider of integrated Customer Interaction Management (CIM) solutions that power the customer relationship strategies of businesses conducting traditional and Internet commerce. eshare leverages its expertise in both Web-based and traditional call center technologies to provide more than 2,500 businesses with comprehensive, scalable and integrated customer interaction solutions. Its applications enhance a company`s existing marketing, sales and service efforts and optimize customer lifetime value while building brand loyalty. eshare was formed by the September 1999 merger of Melita International, Inc., a leader in telephony-based customer contact management, and eShare Technologies, Inc., a leader in Web-based customer care solutions.
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This press release contains forward-looking statements relating to results of operations as well as business and marketing strategies. Such statements are made based on management`s beliefs as well as assumptions made by, and information currently available to, management, pursuant to "safe-harbor" provisions of the Private Securities Litigation Reform Act of 1995. While these statements reflect our best current judgment, they are subject to risks and uncertainties that could cause a change in focus and direction. A discussion of certain risk factors that may cause actual results to differ from these forward-looking statements can be found in eshare communications` Annual Report on Form 10-K for the period ended December 31, 1999, on file with the SEC.