Austin, Texas, July 30, 2001 - Motive Communications, Inc. (www.motive.com), the leading provider of intelligent service software,
today announced that 3Com Corporation, Santa Clara, Calif., (Nasdaq: COMS) is offering Internet-based service powered by
Motive to its Network Interface Card (NIC) customers as the 3Com Connection Assistant.
3Com and Motive have entered into an agreement under which Motive`s intelligent service technology will be built directly
into 3Com`s NICs to provide full-service support to end users. For existing NIC users, the 3Com Connection Assistant is currently available for download on 3Com`s web site (www.3com.com/connectionassistant). This solution extends Motive`s
ServiceNet Platform to aid 3Com`s customers from the point at which they install their networking products to when they have
support issues such as getting updates to their drivers. With the Motive technology, when a problem or question arises
about networking, installation, etc., the customer simply clicks a button inside of the product, on the Web page, or in the middle of the transaction and receives the answer on the spot, eliminating the need to abandon the business task
to get service.
"3Com`s Universal Connectivity solutions lead the market because of the rich connectivity and ease-of-use capabilities that make connecting to information and people effortless," said John Hagerman, vice president of marketing for 3Com`s Business Connectivity Company. "The addition of the 3Com Connection Assistant to our access solutions further enhances the computing experience
for end users, giving them unparalleled networking support."
Intelligent service delivers more accurate information because it "knows" who the customer is and what the customer is doing
at the specific time of the problem or question. The Motive system collects and uses this information to connect the customer
to targeted self-service solutions, allowing the user to fix common problems without assistance; or connect the user, when necessary,
to the appropriate product or technical experts. In the latter case, Motive forwards along the contextual information so that
experts can see a comprehensive view of the situation as soon as they are connected, eliminating the need to troubleshoot from
scratch or to waste time with a series of difficult and repetitive questions.
"3Com has established itself as a leader in the networking industry by focusing on PC users` ability to quickly and easily share information," said Anna Clepper, Motive`s vice president of marketing. "By building our technology directly into 3Com`s NICs,
Motive provides an intelligent service solution that maximizes network connectivity and keeps business-critical information efficiently flowing within and between companies."
The 3Com Connection Assistant will not only provide diagnostics to service personnel for quick problem resolution, it will also
enhance the product experience for 3Com`s customers by offering faster, more effective service. As the first company in the
networking industry to adopt this type of solution, 3Com also gains a key competitive advantage. Finally, Motive`s existing customer relationships with the leading PC manufacturers will help provide their end users with a seamless service
experience by giving them easy access to 3Com`s Motive-powered automated support capabilities.
About 3Com Corporation 3Com simplifies how people connect to information and services through easy-to-use, connectivity products and solutions for consumers and commercial organizations. The company also provides access infrastructures and IP services platforms for network service providers. For further information, visit www.3com.com or the press site at www.3com.com/pressbox.
About Motive Motive Communications, Inc. is the leading provider of intelligent service software. By building service into digital products and processes, Motive transforms the user experience and delivers timely, targeted assistance to customers. Motive`s ServiceNet Platform enables businesses to create service-rich products and applications that capture market share and fuel customer loyalty, while slashing service costs. Using Motive solutions, world-class companies such as 3Com, Adelphia, Compaq Computer Corporation, Dynegy Inc., Earthlink, EDS, Fannie Mae, Fujitsu, Great Plains, Hewlett-Packard Company, Merrill Lynch, Target Corporation, WebLink Wireless Inc. and Wells Fargo are redefining their markets and making service an integral part of the customer experience. Motive was founded in May 1997 and is backed by funding from leading venture capital firms and private investors. Motive can be reached on its Web site at http://www.motive.com. Motive employment opportunities can be found at http://jobs.motive.com.
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The Motive logo, Motive Communications, Inc., Motive ServiceNet Platform and all other product or technical names are trademarks or registered trademarks of Motive Communications, Inc. 3Com is a registered trademark of 3Com Corporation. All other products or services mentioned herein are trademarks of their respective holders.
David Gibbs Corie Pierce Motive Communications Blanc & Otus (512) 339-8335, ext. 2502 (415) 856-5153 email@example.com firstname.lastname@example.org
Karin Bakis 3Com Public Relations (508) 323-1562 email@example.com