Includes Intuitive Business Interface to Centrally Control All Transaction Risk Management Systems and Optimize Business Efficiency
MOUNTAIN VIEW, Calif., July 9 -- CyberSource Corporation (Nasdaq: CYBS), a leading provider of risk management and electronic payment solutions, and a pioneer in Internet fraud detection, today announced the new comprehensive CyberSource Enterprise Risk Management Solution designed to increase efficiency and protect bottom-line profitability for businesses selling via Internet and call center sales channels.
"Businesses accepting `credit card not present` transactions have traditionally implemented disparate systems and manual review processes to reduce fraud. But, to truly minimize the total business impact of fraud, it is critical to have a solution that automates the entire order review process, is fully integrated and centrally manageable," said Jeff King, Director of Risk Product Management for CyberSource. "To help customers optimize business efficiency, accurately detect fraud, and convert more valid orders, CyberSource is pleased to offer this new solution. It includes sophisticated fraud-detection and process-management technologies, as well as an intuitive interface for business managers to centrally control and optimize their entire risk management system as fraud trends evolve and business needs change."
The new CyberSource Enterprise Risk Management Solution addresses the four key aspects of a comprehensive fraud management system -- decision management, fraud screen, case management and risk analysis -- and provides central control of these components and related processes via a single intuitive business management interface. This interface increases efficiency by providing the ability for business and fraud management analysts to control the entire risk management system. Analysts can quickly and easily establish or alter specific fraud rules, score settings, thresholds and order-review policies to effectively combat fraud and maximize immediate sales conversion.
Key Components of CyberSource`s Comprehensive Risk Management Solution
-- Fraud Manager for Decision Management: The newest addition to CyberSource`s risk management line, the CyberSource Fraud Manager, is software that resides at a merchant`s site and provides the ability to customize fraud rules based on specific product, industry and unique environmental variables. Order outcomes - accept, decline, review
-- can be automatically assigned and routed based on internal policies and rules, allowing intelligent and efficient routing of transactions for processing or customer service action. In addition to providing custom rules and decision management functionality, Fraud Manager enables businesses to maintain proprietary negative/positive list information in-house to speed order disposition.
-- Internet Fraud Screen enhanced by Visa for Fraud Screening: Co-developed with Visa USA, IFS is an advanced fraud screen service that uses data validation, artificial intelligence pattern matching, a neural network, data aggregation and negative file checks to examine over 150 different factors to calculate, in less than a second, the risk of fraud associated with a purchase. IFS is a dynamic service that leverages multiple screening models to continually improve fraud detection accuracy and reduce false positives (customer orders incorrectly flagged as potentially fraudulent).
-- Case Management: A custom system allowing businesses to efficiently manage review and follow up on questionable orders. The case management capability is custom integrated with a business` CRM system to automatically prioritize order review and agent routing, and pinpoint specific responses for order suspension to quickly determine order disposition and resolution. Performed by CyberSource Professional Services experts, this custom integration gives businesses the tools and training to help lower customer service costs and increase order conversion.
-- Risk Analysis: CyberSource Professional Services experts perform in-depth assessments of a business` current fraud detection systems, policies and processes. Consulting services include recommendations on policy, systems and integrations to optimize business results. Expert implementation and on-going analysis of rules, settings and reports assist in enabling the business to more accurately calibrate systems and effectively manage risk.
These four components are all seamlessly integrated via a single business interface to comprise the complete CyberSource Enterprise Risk Management Solution. This new solution, available now, is the most comprehensive, cornerstone solution of a new portfolio of CyberSource risk management solutions designed for Internet, mail order and telephone order businesses.
About CyberSource
CyberSource Corporation is a leading provider of risk management and electronic payment solutions for enterprise businesses selling via multiple sales channels. CyberSource solutions manage transaction risk and enable electronic payment processing for Web, call center/IVR, and POS environments. CyberSource Professional Services designs, integrates and optimizes enterprise-wide commerce transaction systems. Over 3,000 businesses use CyberSource solutions, including over half of the Dow Jones Industrial companies. The company is headquartered in Mountain View, California, and has sales and service facilities in Japan, the United Kingdom, and other locations in the United States. For more information, please visit CyberSource`s web site at http://www.cybersource.com or email info@cybersource.com.
NOTE: CyberSource is a registered trademark in the U.S. and other countries. All other brands and product names are trademarks or registered trademarks of their respective companies.
-0-
/CONTACT:
Jennifer Jennings
CyberSource Corp.
650-965-6042
jjennings@cybersource.com
Liz Haas
Atomic Tech PR
415-703-5494
liz@atomicpr.com
Comments
Sign In to Make a Comment
Comments are moderated by Internet Retailer and can be removed.