July 6, 2001, 12:00 AM

Sears tests store pick-up service

Sears is testing store pickup at several stores for online and catalog buyers. The retailer hopes to makes the service available for the fourth quarter.

Kurt Peters

Executive Editor

Capitalizing on one of its strengths as a clicks-and-bricks retailer, Sears is testing store pick-up of merchandise for online buyers and plans to roll the service out to all online and catalog shoppers in time for the holiday shopping season. The retailer is currently testing the service at several locations across the country with a cross-section of products. The concept allows customers to order items via the catalog or online and pick them up at a nearby Sears store.

“We’re giving customers the option to shop how they want,” says Dennis Honan, general manager of Sears Customer Direct, Sears’ catalog and online division. Customers may want to use the pick-up option to avoid shipping charges or because it is easier to pick up items instead of dealing with delivery times, he says.



Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!




Relevant Commentary


Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...


Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of Quill.com that will let customers and Quill ...