Vcommerce Certified Direct Ship Network Ensures Consistent, High-Quality Fulfillment Performance
SCOTTSDALE, Ariz., June 5, 2001¾Vcommerce Corporation, a provider of multi-channel commerce integration services, today announced the Vcommerce Certified Direct Ship Network, a vendor certification program with stringent guidelines to ensure the highest level of quality, service and performance from participating vendors. The official certification process starts immediately. This industry-leading certification program, based on requirements Vcommerce has had in place for several years, is the first-of-its-kind in the commerce services industry and guarantees e-commerce companies, catalogers and manufacturers are working with top-performing direct ship vendors.
The company also announced the formation of an advisory board to provide expert insight and feedback on certification (see related press release posted to Business Wire). Darren Bien, analyst, commerce infrastructure, Jupiter Media Metrix; Lauren Freedman, president, the e-tailing group, inc.; Ernest Schell, president, Marketing Systems Analysis, Inc.; and Sara B. Yackey, director, fulfillment service, Baker & Taylor, Inc. were named as charter board members.
Many companies have hesitated outsourcing to a direct ship fulfillment network due to concerns with vendor performance, quality control, inventory management and the ability to provide a seamlessly branded customer experience. The Vcommerce Certified Direct Ship Network selects only the best vendors in the industry based on availability and performance, ensuring that these issues are addressed and resolved.
"Vcommerce has historically tracked vendor performance and worked with only the best in the business to create a top-notch network," said John Kitzie, senior vice president of merchandising, Vcommerce Corporation. "Our pioneering approach puts service levels above all, and Vcommerce Vendor Certification is the first-of-its-kind in the commerce services industry providing our customers and vendors with an objectively evaluated vendor network that visibly meets or beats industry performance standards. We are setting a high level of performance for the industry and we are committed to making sure our customers are successful."
Vcommerce has built a cohesive fulfillment network by selecting only best of breed vendors and providing deep integration across systems. These proprietary tools provide total visibility into the order from the time it is placed until delivery to the customer, ensuring the best monitoring and management of a vendors` performance.
Based on Vcommerce`s four years of experience determining what makes vendors successful, certification is based on quantitative service metrics and vendor capabilities including: order fill rate, order acknowledgement, ship time, shipping information, percentage of returns, percentage of back orders, number of customer issues generated and response time to issues.
"Certification from Vcommerce demonstrates the high performance attainable in a direct ship network and our commitment to delivering quality products to customers on time," said Sara B. Yackey, director, fulfillment services, Baker & Taylor, Inc. "The integration of our tools with Vcommerce tools in our fulfillment process enables us to thoroughly manage and monitor our activities on a daily basis. Vcommerce`s immediate feedback on how to improve our performance has been and continues to be an immeasurable value-add."
Vendor performance is measured daily and ratings are recalculated monthly, with information available to Vcommerce clients. Vendors not maintaining required standards will need to take action to improve performance to remain certified or they may lose their certified ranking.
Vcommerce clients may want to integrate new vendors into the existing Vcommerce Vendor Network. Vcommerce will evaluate these vendors and provide pre-evaluations to clients on the vendors` ability to perform. This evaluation process ultimately saves clients time and money, ensuring the vendors they select can meet rigorous performance metrics required of a successful direct ship network. Clients` vendors meeting certification requirements will have the option of being added to the already-extensive Vcommerce Vendor Network, potentially providing them with new customers.
Vendors who meet the stringent requirements receive a Vcommerce certification seal, which is placed on the vendors` web sites. This seal will help the industry recognize top-performing vendors.
The Vcommerce Vendor Network program consists of 300 vendors offering 1,200 brand names and 1.3 million products in 7,000 product categories. Vcommerce`s order fulfillment rate is greater than 99 percent, significantly higher than the industry average of 86 percent (as reported by the Boston Consulting Group, State of Retailing 3.0).
Vendor certification data will be available to vendors and clients through Vcommerce`s web-based extranet tool.
About Vcommerce Corporation
Vcommerce provides merchants and manufacturers with multi-channel commerce integration services proven to reduce cost, minimize risk, and create new revenue opportunities. Commerce chain integration services include product catalog, merchandising, marketing, direct ship vendor network, transaction management, reporting, and customer service, available as integrated or hosted solutions.
The company`s 25 customers include Cox Interactive, EntertainmentStudios.com, iWon, Lumenati, RewardsPlus and Twentieth Century Fox Home Entertainment. A privately held company, Vcommerce has raised more than $54 million in venture capital funding from American Express Financial Corporation, Archery Capital, Benchmark Capital, CMGI @Ventures, Dain Rauscher Wessels, Inktomi, PaineWebber and Pequot Capital. For more information, visit www.vcommerce.com.
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Public Relations, Vcommerce