FOR IMMEDIATE RELEASE
Jason Wonacott/Brad Paul
The Bohle Company
LOS ANGELES - June 4, 2001 - Compaq Computer Corporation has deployed How2TV`s visual eCRM Feature Pac on its tech support Web site, How2TV announced today.
How2TV`s Feature Pac helps customers through the download and installation process of the Compaq Knowledge Center. The Pac reviews helpful uses of the online capability, providing convenient and quick resolution to many support issues.
"Compaq is committed to making the most effective support solutions available to its customers," Kenneth Whelen, e-service delivery product manager, said. "The use of How2TV content is a part of Compaq`s continuing commitment to research and test promising web-based rich media solutions."
How2TV`s Feature Pacs let consumers view product highlights and benefits before they purchase. The rich media Pacs are available on the Web site of the manufacturer or retailer - all consumers need is a 28.8K or faster Internet connection. Designed to generate sales leads, companies can order Feature Pacs with links to their e-commerce system for impulse purchases and e-coupons that customers can print out for discounts on manufacturer and retailer products.
"Cutting-edge companies are beginning to adopt visual Web-based support solutions because seeing is so much more effective than telling," Henio Arcangeli, Jr., CEO, How2TV, said. "Compaq`s use of our solutions demonstrates that the innovation leaders in tech support are coming onboard."
To see the Compaq Feature Pac, click your Web browser to: http://www.compaq.com/ckc
How2TV won two awards for its Pacs at the 2001 Consumer Electronics Show: Best of Show and an Innovations 2001 Design and Engineering Award. The company produces and distributes visual eCRM solutions targeted toward support, training and pre-sales applications.
Headquartered in Los Angeles, How2TV is a full-service provider of visual eCRM solutions. How2TV`s rich media packages, containing digital video, animated graphics, audio, diagrams and text, help customers select new products and assemble, program or operate products they have purchased. How2TV`s visual eCRM solutions also help increase sales and customer satisfaction, as well as lower call center costs and product returns. The packages sit on the Web site of the retailer or manufacturer and are accessible through the Internet, and, ultimately, on interactive television and wireless devices.
How2TV`s services include full-service content development, hosting and customer usage tracking. More information about the company can be found at www.How2tv.com, at email@example.com or by calling (213) 989-1356.
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