ATLANTA, GA (May 31, 2001) - eshare communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, announced today that the Siebel Validation Program has approved the integration of eshare Conversations Version 4.1 contact center application with Siebel eBusiness Applications.
Conversations is the second eshare product validated by Siebel Systems. Siebel validation of eshare NetAgent™ and Siebel eBusiness Applications was announced earlier this month. The Siebel Validation Program evaluates and documents integrated third-party solutions by putting them through rigorous technical scrutiny. Siebel Systems (Nasdaq: SEBL) is the world`s leading provider of eBusiness application software, and provides an integrated family of eBusiness applications software enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks.
eshare Conversations provides agents and administrators with the industry`s latest capabilities in campaign management, predictive dialing, inbound skills-based routing, customized reporting capabilities, and ease of integration. Siebel Systems has emerged as the industry leader in helping users automate multiple customer contact strategies to maximize a contact center`s efficiency. The integrated solution brings together the best qualities from both applications.
Aleksander Szlam, eshare President and Chief Executive Officer, said, "Our partnering with Siebel Systems brings great benefits to eshare customers. Conversations is one of our most popular and versatile solutions. The level of efficiency Siebel Systems brings to all of its partnerships will only make Conversations more powerful. We are excited to be working with Siebel Systems and look forward to serving our customers with them."
"The integration of Siebel eBusiness Applications and Conversations delivers compatible architectures, enterprise scope, and cutting-edge technology," said Michael Straub, Director of Alliances Technical Services at Siebel Systems. "This validated integration provides a seamless solution that gives companies the ability to efficiently build dynamic customer relationships."
One of the integrated solution`s most popular features is that it provides the contact center agent with a single view of the desktop, helping minimize the training time typically associated with new systems.
About eshare communications, Inc
Norcross, Ga.-based eshare communications, Inc., (www.eshare.com) is a premier provider of integrated customer interaction management (CIM) solutions that power the customer relationship strategies of businesses conducting traditional and Internet commerce. eshare leverages its expertise in Web-based and traditional call center technologies to provide more than 2,200 businesses with comprehensive, scalable and integrated customer interaction solutions. Its applications facilitate marketing, sales and service outcomes and optimize customer lifetime value while building brand loyalty. eshare was formed by the September 1999 merger of Melita International, Inc., a leader in telephony-based customer contact management, and eShare Technologies, Inc., a leader in Web-based customer care solutions.
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This press release contains forward-looking statements relating to results of operations as well as business and marketing strategies. Such statements are made based on management`s beliefs as well as assumptions made by, and information currently available to, management, pursuant to "safe-harbor" provisions of the Private Securities Litigation Reform Act of 1995. While these statements reflect our best current judgment, they are subject to risks and uncertainties that could cause a change in focus and direction. A discussion of certain risk factors that may cause actual results to differ from these forward-looking statements can be found in eshare communications` Annual Report on Form 10-K for the period ended December 31, 1999, on file with the SEC