ATLANTA, GA (May 23, 2001) - eshare communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, announced today that the Siebel Validation Program has approved the integration of NetAgent Suite version 4.0 contact center application and Siebel eBusiness Applications.
Siebel Systems, Inc. (Nasdaq: SEBL) is the world`s leading provider of eBusiness applications software. The Siebel Validation Program evaluates and documents integrated third-party solutions by putting them through rigorous technical scrutiny. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks.
The integration of NetAgent Suite and Siebel Call Center 2000 allows call center agents to more easily communicate with customers through voice, email, Web chat, and online collaboration, while providing them with complete access to all customer interaction records. This integration increases agent productivity and the level of customer service that a company can deliver.
Steve Herlocher, eshare`s Vice President of Product Management, stated, "Achieving formal validation from an industry leader such as Siebel Systems carries a tremendous amount of prestige. eshare NetAgent Suite, along with eshare Conversations, is one of our company`s anchor products. To have its integration with Siebel Call Center 2000 validated by Siebel Systems makes us extremely proud."
"NetAgent Suite is a logical complement to Siebel Call Center," stated Michael Straub, Director of Alliances Technical Services at Siebel Systems. "We believe this integration delivers tremendous added value for our joint customers."
The NetAgent 4.0 integration with Siebel Call Center empowers joint clients to more easily manage multiple forms of communication. Implementation is simple, with a short installation process involving standard components.
About eshare communications, Inc.
Norcross, Ga.-based eshare communications, Inc., (www.eshare.com) is a premier provider of integrated customer interaction management (CIM) solutions that power the customer relationship strategies of businesses conducting traditional and Internet commerce. eshare leverages its expertise in Web-based and traditional call center technologies to provide more than 2,200 businesses with comprehensive, scalable and integrated customer interaction solutions. Its applications facilitate marketing, sales and service outcomes and optimize customer lifetime value while building brand loyalty. eshare was formed by the September 1999 merger of Melita International, Inc., a leader in telephony-based customer contact management, and eShare Technologies, Inc., a leader in Web-based customer care solutions.
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This press release contains forward-looking statements relating to results of operations as well as business and marketing strategies. Such statements are made based on management`s beliefs as well as assumptions made by, and information currently available to, management, pursuant to "safe-harbor" provisions of the Private Securities Litigation Reform Act of 1995. While these statements reflect our best current judgment, they are subject to risks and uncertainties that could cause a change in focus and direction. A discussion of certain risk factors that may cause actual results to differ from these forward-looking statements can be found in eshare communications` Annual Report on Form 10-K for the period ended December 31, 1999, on file with the SEC
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