Hipbone`s Industry Leading Collaborative Browsing Solutions to Extend Motive`s Intelligent Service Delivery Platform
Washington, D.C., May 08, 2001 - Hipbone, Inc., a leading provider of collaborative browsing software, and Motive Communications, a leading provider of intelligent service delivery software, today announced a sales and marketing alliance in conjunction with product integration initiatives. Under terms of the agreement, Hipbone has become a Motive Product Partner, and will work with Motive on joint solution activities targeted at the financial services, high-tech, manufacturing and distribution and telecommunications industries.
Hipbone permits companies to deliver richer online sales and service experiences by enabling contact center personnel to co-browse with prospects and customers while communicating using VoIP, Internet call-back or text-chat. Hipbone`s co-browsing solutions have proven essential in delivering enhanced collaborative support for completing business transactions related to complex, high-value or high-touch products and services such as completing and submitting online loan applications, buying and selling securities online or configuring and ordering computers or enterprise software.
Motive powers intelligent service delivery by offering vertically-focused software solutions that automatically connect users to experts and answers when they have problems or questions. Each vertical solution leverages Motive`s ServiceNet Platform and is packaged to provide a targeted set of capabilities to serve internal employees, customers, partners or suppliers across both how-to and break-fix scenarios. Motive`s open platform seamlessly integrates with third-party collaboration tools, such as Hipbone.
"Hipbone`s award-winning technology is uniquely positioned to extend Motive solutions in the area of sophisticated co-browsing, especially in the financial services arena," said Anna Clepper, vice president of marketing with Motive Communications. "Hipbone`s implementations with blue-chip customers in our target markets have proven the value of live visual interaction for Web-based sales and service."
"Motive has emerged as one of the top providers of online service solutions," said Tom Masotto, vice president of business development with Hipbone. "We are enthusiastic about our newly formed alliance and look forward to engaging with Motive to offer compelling solutions for service delivery."
About Hipbone, Inc.
Incorporated in 1998, Hipbone is the leading provider of real-time Web interaction services for online sales and support. Hipbone enables contact center personnel, such as customer service and telesales representatives, to quickly and securely link browsers with customers to jointly co-navigate the Web. Using Hipbone`s hosted service, e-businesses and their customers can simultaneously view pages, jointly complete on-line forms and applications, or co-navigate complex purchase transactions. Hipbone ensures lowered abandonment rates, reduced call times, higher agent productivity and increased customer satisfaction and loyalty throughout the entire online purchasing experience. Hipbone is the recipient of several industry awards including the 2001 Frost & Sullivan Market Engineering Entrepreneurial Company Award for the Call Center Marketplace. Hipbone is a privately held corporation headquartered in San Carlos, CA. For more information on Hipbone, visit the company`s web site at www.hipbone.com.
Motive Communications, Inc. is a leading provider of intelligent service software. By building service into digital products and processes, Motive transforms the user experience and delivers timely, targeted assistance to customers. Motive`s ServiceNet Platform enables businesses to create service-rich products and applications that capture market share and fuel customer loyalty, while slashing service costs. Using Motive solutions, world-class companies such as Adelphia, Compaq Computer Corporation, Dynegy Inc., EDS, Fujitsu Ltd., Great Plains, Hewlett-Packard Company, Intuit, Merrill Lynch, Target Corporation, WebLink Wireless Inc. and Wells Fargo are redefining their markets and making service an integral part of the customer experience.
Motive was founded in May 1997 and is backed by funding from leading venture capital firms and private investors. Motive can be reached on its Web site at http://www.motive.com. Motive employment opportunities can be found at http://jobs.motive.com.
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The Motive logo, Motive Communications, Inc., Motive ServiceNet Platform and all other product or technical names are trademarks or registered trademarks of Motive Communications, Inc. All other products or services mentioned herein are trademarks of their respective holders.
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