Briefings Provide How-to for Increasing Customer Satisfaction; eGain CEO to Kick Off First Leg of Tour in Atlanta and New York
SUNNYVALE, CALIF., (APRIL 9, 2001) - In the midst of a cooling economy that has left many companies wondering how to improve customer satisfaction and retention, software vendor eGain Communications Corporation (Nasdaq: EGAN) is hosting what it believes will be a popular and timely seminar series.
Starting on Tuesday, April 10, the company will conduct an eleven-city tour of executive briefings entitled, "Satisfaction Guaranteed: Achieve World-Class Customer Service Every Time." At the briefings, global marketing information services firm J.D. Power and Associates will present results cultivated from its research on how online customer service can increase customer satisfaction and loyalty.
Ashutosh Roy, CEO of eGain Communications will kick off the first leg of the executive briefings with appearances in Atlanta, GA, and New York, NY.
As a leading provider of enterprise interaction management software for the Internet, the demand for eGain`s solutions is predicted to outpace other information technology (IT) investments. "The primary market that eGain plays in - collaborative CRM - is one of the faster moving CRM markets," commented Tim Hickernell, Senior Program Director at META Group. "With so many companies building online customer service capabilities, we project a 54% average market growth for the next five years for the type of solutions that eGain provides." Indeed, in the aftermath of a year in which companies focused on acquiring customers at any cost, eGain`s focus on customer retention and satisfaction offers a refreshing return on investment for IT executives.
eGain`s seminars will showcase e-Service industry experts such as eLoyalty, Giant Step, Harte-Hanks Communications, and Pyxis Consulting. In addition, companies such as Absolute Quality, HMV, Southern Company, and The Timberland Company will review their practical experience in deploying online customer service.
To register for any of these free executive briefings, complete the online registration form at www.egain.com/seminar, or register by phone at (877) 435-7708.
The schedule for the executive briefings is as follows:
Tuesday, April 10 - Westin Atlanta North at Perimeter Center, Atlanta, GA
Wednesday, April 11 - Renaissance Bedford Hotel, Bedford, MA
Thursday, April 12 - The Roosevelt Hotel, New York, NY
Tuesday, April 17 - Westin Harbour Castle, Toronto, Ontario, Canada
Wednesday, April 18 - Hyatt Regency Dearborn, Dearborn, MI
Thursday, April 19 - Sheraton Suites Elk Grove Village, Elk Grove Village, IL
Tuesday, April 24 - Hyatt Regency Scottsdale, Scottsdale, AZ
Wednesday, April 25 - Marriott Long Beach, Long Beach, CA
Thursday, April 26 - Hyatt Regency San Francisco Airport, Burlingame, CA
Tuesday, May 1 - Hilton Crystal City National Airport, Arlington, VA
Wednesday, May 2 - Renaissance North Dallas Hotel, Dallas, TX
About eGain Communications Corporation
eGain (Nasdaq: EGAN) is a leading provider of enterprise interaction management (EIM) software for the Internet. To help businesses deliver a superior customer experience and establish profitable, long-term customer relationships, eGain offers licensed and hosted applications for email management, interactive Web and voice collaboration, intelligent self-help agents, knowledge management and proactive online marketing. Built using a Web-native architecture, the eGain e-Service suite of products provides robust scalability, global access, integration and rapid deployment. Based in Sunnyvale, California, eGain has more than 700 customers, including 22 of the 50 largest global companies. For information about eGain, please visit www.eGain.com or call the company`s offices - US: (888) 603-4246; London: +44 (0) 1753 464646; Sydney: +612 9492 5400.
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eGain is a registered trademark, and the other eGain product and service names appearing in this release are trademarks or service marks, of eGain Communications Corp. All other company names and products are trademarks or registered trademarks of their respective companies.
eGain Media Contact:
Tom Fox-Sellers
eGain Communications Corp.
408-212-3735
tfox@egain.com
Anne Carr
eGain Communications
408-331-7721
annecarr@egain.com
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