Company Completes Second Phase of Consolidation Following HumanClick Acquisition, Reduces Staff by 30
NEW YORK--March 27, 2001--LivePerson, Inc. (Nasdaq:LPSN), a leading Application Service Provider (ASP) of technology facilitating real-time sales and customer service for companies doing business on the Internet, announced it recently registered its 1,000th paying customer of its HumanClick product line. Launched in January 2001, the HumanClick product line targets small and mid-market companies, and enables them to monitor site traffic flow and to communicate with those visitors through text-based chat.
"We are acquiring these customers at very low cost, as these products are delivered through a fully automated process requiring no direct sales force," said Robert LoCascio, CEO of LivePerson. "We are seeing significant growth in the number of mid-market customers willing to pay for real-time software that helps them sell online. Obtaining one thousand paying customers is an important milestone in proving the success of the HumanClick acquisition."
The HumanClick products provide solutions for small and mid-size companies doing business on the Web. These communication tools, which can be easily downloaded from the HumanClick web site, allow a company`s customer service representatives to interact and sell using real-time chat, and to provide customer support more efficiently than traditional online communications, such as e-mail.
"The HumanClick Pro product is a dynamic live chat application offered at a very reasonable cost. We downloaded the HumanClick product directly from the Web in January," said Steven Gharagozlo, Project Manager of Customer Service at Alloy.com. "We are very pleased with the product and the results. The live chat service allows our customer service representatives to be more proactive. They can up sell by pushing pages to online customers, offering them additional merchandise."
The Company also announced completion of the second phase of a restructuring plan begun in January. Product research and development efforts are now concentrated in Tel Aviv, resulting in a reduction of 30 people in the Company`s New York headquarters through a voluntary workforce reduction plan. LivePerson`s London, San Francisco and Tel Aviv operations were unaffected.
LivePerson (www.liveperson.com) is a leading Application Service Provider (ASP) of technology facilitating real-time sales and customer service for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real-time, thereby enhancing the online experience. With its full Customer Interaction Suite, consisting of Chat, E-Mail, Knowledge (a self-service FAQ product) and CallMe (a telephone callback solution), LivePerson offers clients the opportunity to increase sales, lower customer service costs and increase responsiveness to customer needs. LivePerson is headquartered in New York City, with offices in San Francisco, London and Tel Aviv.
Statements in this press release regarding LivePerson, Inc. that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause such statements to differ materially from actual future events or results. Any such forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which the Company bases its expectations may change prior to the end of the quarter. Although these expectations may change, we will not inform you if they do. Our company policy is to provide our expectations only once per quarter, and not to update that information until the next quarter. Actual events or results may differ materially from those contained in the projections or forward-looking statements. The following factors, among others, could cause LivePerson`s actual results to differ materially from those described in a forward-looking statement: the limited history of providing the LivePerson service; our limited historical annual revenue and history of losses; an unproven business model; our dependence on the success of the LivePerson service; potential fluctuations in our quarterly and annual results; risks related to managing our expanding operations; integration of acquisitions, including the recent acquisition of HumanClick Ltd. and other potential acquisitions; our dependence on key employees; competition both for qualified personnel and in the market for real-time sales and customer service technology; building awareness of the LivePerson brand name; technology systems beyond LivePerson`s control and technology-related defects that could disrupt the LivePerson service; our dependence on the growth of the Internet as a medium for commerce and the viability of the infrastructure of the Internet; responding to rapid technological change; the capital and market price requirements for continued NASDAQ listing; and the possible unavailability of financing as and if needed. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by LivePerson with the Securities and Exchange Commission for a discussion of these and other important risk factors.
CONTACT: Ruder Finn
Atalanta Rafferty, 212/593-6465