eStara OneClick Contact improves online customer care
RESTON, VA and MADISON, WI - March. 12, 2001 - Berbee Information Networks Corp. and eStara Inc. today announced a partnership to offer the power of eStara OneClick Contact web voice. Berbee`s eBusiness clients can now enhance their customer relationships with live voice conversation over the Internet.
eStara OneClick Contact lets website visitors talk to eBusiness call center agents live over the Internet from any PC with a microphone and speakers. OneClick Contact implementation requires no new hardware or software investments and is completely compatible with legacy call center systems.
"Berbee is a demonstrated leader when it comes to incorporating best-of-breed customer relationship tools into our e-commerce suite of services," said Berbee CEO Jim Berbee. "We chose eStara web voice because it offers a quality voice interaction that`s easy to use and implement into our clients` existing call centers and customer care initiatives," he added.
Berbee boasts a diverse client roster that includes such online retail innovators as e-tailing innovator Lands` End (NYSE:LE), and Woolrich. Berbee works directly with clients to enhance their online presence by offering tools and services ranging from, online security, networking, usability, monitoring and e-Business strategic development.
"Berbee`s decision to partner with eStara reflects the value of web voice as a customer contact solution. With eStara OneClick Contact, Berbee`s customers can offer personalized customer service on the web to increase sales and build loyalty," said Tom Natelli, eStara`s Chairman, Co-Founder and CEO.
According to Cyber Dialogue, live voice is the number one choice for online customer service. Four out of five online shoppers rate toll-free calls to a live customer service person as either "extremely" or "very" helpful in improving satisfaction with online
shopping. With eStara, Berbee`s clients can now take advantage of the power of live voice conversations over the Internet to boost sales and improve customer service.
Berbee delivers the essential components for driving new and sustained business value in the digital marketplace: Data Center Solutions, infrastructure and high-value application services. Since 1993, Berbee professionals have helped some of the world`s top companies, such as Land`s End and Woolrich realize the enormous potential of technology by embracing their goals, delivering secure and reliable solutions, and providing real-world vision to ensure competitive advantage in the face of change. The company has offices in Madison, Milwaukee and Appleton, WI, Minneapolis, MN and Grand Rapids, MI. Berbee is among of handful of companies worldwide to achieve top partner designations with both Cisco Systems and IBM. On the web at: www.berbee.com.
eStara gives the power of voice to eBusiness with OneClick Contact web voice solutions. OneClick Contact lets online customers talk directly with call center agents over the Internet with the click of a button. It is completely compatible with existing call center systems, so there`s no installation, capital investment or system integration required. eStara web voice users include J.Crew, Allfirst Bank and the NHL`s Washington Capitals. eStara won Internet Telephony Magazine`s Editors` Choice Award for 2001. Experience the quality of eStara web voice at www.estara.com.