January 30, 2001, 5:16 PM

Kbkids gets high marks

K-B Toys' online toy-selling arm, KBkids.com, received high marks for customer service and site performance from Forrester Research and Keynote, authorities in online retail performance.

Forrester's PowerRankings called KBkids.com's customer service the fastest of e-commerce toy sites tested. KBkids.com customer service representatives answered customer calls quickly, responding to 80% of calls within 20 seconds or less. Improvements to the web site made in August 2000, as well as K-B's decision to bring online fulfillment operations in-house in August 2000, decreased the number of customer calls and e-mails by 54% compared to the 1999 holiday season.

On Jan. 5, 2001, Keynote, a provider of Internet performance measurement, ranked KBkids.com one of the top five most accessible sites during the 2000 holiday season. During the heaviest traffic periods, KBkids.com's the average page-loading time was 1.98 seconds, availability was 99.52%, and 94% of all orders were processed in three days or less.
comments powered by Disqus

Advertisement

Advertisement

Advertisement

From IR Blogs

FPO

Patrick Smarzynski / E-Commerce

What the changes at eBay mean for sellers

The online marketplace introduced new rules for sellers last month. It’s crucial that sellers understand ...

FPO

Mark Feinstein / E-Commerce

A quick guide to global e-commerce opportunities

Consumers in many countries are buying more online each year. Understanding the nuances of each ...

Advertisement