January 30, 2001, 5:16 PM

Egghead and Ticketmaster top list of web site failures the week before Christmas

Don Davis

Editor in Chief

Many of the top e-commerce web sites couldn't process orders for more than 30 minutes a day the week before Christmas, according to a study by WatchDog247.com, a national web site monitoring company. "Our estimate is that Egghead.com lost more than $1 million of revenue during the last week of the peak holiday season because buyers couldn't access their web site," says Markus Allen, president of WatchDog247.com. WatchDog247.com monitored 20 popular e-commerce web sites during the final leg of the holiday shopping season and tabulated the average downtime per day (in minutes):

Top e-commerce sites down during the holiday shopping season

CompanyDowntime (per day)
1 Metricom 151 minutes per day
2 Egghead.com 90 3 CNET 42 4 Ticketmaster Online 41 5 eBay 37 6 Autobytel.com 34 7 At Home 32 8 eToys 30 9 Disney Internet 18 10 Earthlink 11 11 NetZero 10 12 Amazon.com 8 13 MarketWatch.com 5 14 About.com 4 15 Multex 4 16 NBC Internet 3 17 Net.Bank 3 18 Drugstore.com 2 19 TheStreet.com 1 20 Yahoo! 1


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