January 30, 2001, 5:16 PM

Customers hate shipping costs, but some retailers don't know it

Don Davis

Editor in Chief

Online consumers are concerned about shipping costs, says Ernst & Young's Global Online Retailing report. A third of online shoppers have abandoned a shopping cart before or during checkout because of shipping costs. Yet nearly a third of all U.S. retailers view shipping as a profit center. "Changing this practice could go a long way toward pleasing the customer," the report says.


Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!




Relevant Commentary


Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...


Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of Quill.com that will let customers and Quill ...