January 19, 2001, 12:00 AM

Pet Project

JeffersPet.com, an online pet store, will use AnswerMeNow.com's software service to assist its browsers with customer service inquiries. The customer can click on an icon to request live help and will be "instantly" connected with Dothan, Ala.-based JeffersPet.com customer service representatives, the companies say.

AnswerMeNow.com can connect customer care representatives with an individual customer on any Web site, it says. Its agents provide help through text chat, images of specific merchandise using push technology, slide shows, pre-recorded video and live streaming audio and video, says the Melbourne, Fla.-based firm.

comments powered by Disqus

Advertisement

Advertisement

Advertisement

From IR Blogs

FPO

Will Devlin / E-Commerce

Three simple steps to reducing shopping cart abandonment

Payment options, a shopping cart that holds a customer’s items while she ponders the purchase ...

FPO

Adrien Henni / E-Commerce

eBay and Russian Post accelerate cross-border deliveriies

EBay and Russian Post have signed a memorandum of cooperation aimed at reducing the time ...

Advertisement