January 19, 2001, 12:00 AM

Minding The WebSTORE

Don Davis

Editor in Chief

ICL has introduced WebSTORE, which it says is the first browser-based solution for retailers designed to integrate their in-store management, e-business and Customer Relationship Management systems. The new retail solution is the latest generation of GlobalSTORE offerings. It enables retailers to integrate customer service, e-commerce and store systems using their choice of handheld, "thin client'' devices and existing or new point-of-sale terminals. WebSTORE is available for both Windows NT and Linux environments, says U.K.-based ICL.

"Until now, few choices have been available to retailers who want to protect their investment in POS hardware while moving to an open software environment. WebSTORE is the answer,'' says Austen Mulinder, president and CEO of ICL's North American business. "The retailer gets real-time access to information from any touch-point in the retail enterprise, whether it's POS, handheld or kiosks."

By integrating the in-store POS applications with the retailer's Web site, retailers can ensure that their customers get personalized service whether shopping online or at the store, the company says. Customers unable to find what they're looking for in the store can access the retailer's corporate Web site before leaving the store, order the merchandise online, pay at the register and have the merchandise delivered to their home.


Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!




Relevant Commentary


Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...


Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of Quill.com that will let customers and Quill ...